Cancellation & Refund Policy
How cancellations and refunds actually work.
This policy matches the cancellation rules in our Airport Parking Terms. It applies to airport parking booked through TVL Geek. It does not apply to hotels or flights, which TVL Geek does not currently sell.
§01 Who we are
TVL Geek is a trading name of WE COMPARE PARKING LTD, a company registered in England and Wales under company number 17291984. Registered office: 1A Electric Parade, Seven Kings Road, Ilford, England, IG3 8BY.
Cancellation requests must be made through TVL Geek / WE COMPARE PARKING LTD, not solely with the parking operator, unless we expressly instruct you otherwise.
§02 How to cancel
Submit a request through Manage Booking, by email to bookings@tvlgeek.com, or via our contact page. The request is treated as received when it is successfully submitted to us. The deadline is measured against the booked parking start date and time on the confirmation, not against the date the booking was made.
§03 Flexible bookings
A flexible airport-parking booking can be cancelled when the request is received at least 48 hours before the booked parking arrival/start time.
Flexible bookings have free cancellation for the first 24 hours after the booking is made, subject to the booking being otherwise eligible for cancellation. A £10.00 cancellation/administration fee applies thereafter. No cancellations are permitted within 48 hours of arrival.
The £10.00 fee is deducted from the refund. The 24-hour free-cancellation window is a voluntary business policy, not a statutory 14-day cooling-off right.
Cancellations remain subject to the operator's applicable terms where those were disclosed before booking.
§04 Requests within 48 hours
No cancellation or refund is permitted within 48 hours of the booked parking arrival/start time unless a specific product expressly states otherwise.
Bookings made within 48 hours of arrival are normally non-cancellable, non-amendable and non-refundable.
§05 Non-flexible products
If a product is clearly sold as non-flexible/non-refundable, it cannot be cancelled, amended or refunded. That status must be clearly visible before payment.
§06 Non-refundable charges
Where applicable and clearly disclosed before purchase, the following remain non-refundable:
- booking fee;
- SMS charge;
- postal charge;
- Cancellation Cover charge;
- amendment charge already incurred;
- optional extras identified as non-refundable;
- any other fee expressly identified as non-refundable before purchase.
§07 Cancellation Cover
Where Cancellation Cover is offered, it only applies to an eligible flexible booking. The cancellation request must still satisfy the applicable cut-off. Free cancellation can apply during the first 24 hours after booking where the normal booking rules permit. After that initial 24-hour period, the standard £10.00 cancellation fee still applies unless the product wording expressly says otherwise. The Cancellation Cover purchase price itself remains non-refundable.
§08 Amendments
Amendments are separate from cancellation. They require at least 48 hours' notice. The booking-transfer / date-change administration fee is £5.00 (plus any price increase). Eligible standard amendments can be free during the stated 24-hour amendment window where the booking was made at least 72 hours before departure. Time-only amendments can be free when requested at least 48 hours before departure. Non-flexible bookings cannot be amended. See the Terms for the full amendment rules.
§09 Refund processing
Approved refunds should normally be returned to the original payment method after deduction of the applicable £10.00 cancellation fee (none within the first 24 hours after booking, where eligible) and any disclosed non-refundable charges. Provider or payment-processing times may apply.
Nothing in this policy removes statutory consumer rights.
§10 No-shows and unused stays
No refund is normally due for a no-show, unused booking, partially used stay, incorrect booking information supplied by the customer, arriving too late, failing to follow provider instructions, or a non-flexible booking.
§11 Provider service failure
If a parking provider fails to deliver the booked service, contact us with the booking reference and supporting evidence. That is a service-not-provided claim, not a normal customer cancellation. We will investigate and seek an appropriate resolution. See the Customer Support & Complaints Policy.