How to get help, and how we handle complaints.

§01 Who we are

TVL Geek is a trading name of WE COMPARE PARKING LTD, a company registered in England and Wales under company number 17291984. Registered office: 1A Electric Parade, Seven Kings Road, Ilford, England, IG3 8BY.

WE COMPARE PARKING LTD operates the platform. The identified parking operator supplies the parking service unless we say otherwise.

§02 Booking support

For confirmation emails, Manage Booking access, payment receipts, Price Promise claims, or questions about a booking we took, contact bookings@tvlgeek.com or use the contact form. Quote your booking reference.

TVL Geek does not currently sell hotels or flights, so hotel/airline complaints do not apply here.

§03 Cancellations and amendments

Flexible bookings have free cancellation for the first 24 hours after the booking is made, subject to the booking being otherwise eligible for cancellation. A £10.00 cancellation/administration fee applies thereafter. No cancellations are permitted within 48 hours of arrival.

Use Manage Booking where available, or email us. Full rules: Cancellation & Refund Policy.

§04 Parking-service complaints

The parking operator should be notified promptly, and on-site where appropriate, about problems with collection, storage, shuttle or return. We will assist with the booking/support process. The provider is responsible for the actual parking service where it is the contracted supplier.

Keep photos, receipts, your booking confirmation and correspondence. Where practical, report a service complaint within 24 hours of return.

§05 Vehicle damage allegations

Photograph the vehicle and any damage before leaving the site if you can, notify the operator immediately, and send us the booking reference, photos, time, location and any incident number. We will help route the claim. We do not admit liability for operator-caused damage by taking the report.

§06 What to send

• booking reference and lead name;
• dates and airport;
• what went wrong and when;
• photos, receipts and operator correspondence where relevant.

§07 Escalation

If you are not satisfied with the first response, reply and ask for the complaint to be escalated. We remain responsible for our own platform service and for any duty the law does not allow us to exclude.

§08 Acknowledgement and response

We aim to acknowledge complaints on a working-day basis and to give a substantive reply as soon as we reasonably can. We do not promise an exact resolution time that we cannot always meet — operator investigations, payment processors and third parties can add delay.

§09 Statutory rights

Nothing in this policy removes your statutory consumer rights. If we cannot resolve a privacy complaint, you can contact the ICO. For other disputes you may also use the courts of England and Wales, or your local courts if you live in Scotland or Northern Ireland.